Reference

How Our Legal Terms Protect Your Account

Access to db999 depends on your local law and eligible regions — we want you to know exactly where you stand before you open an account.

Jurisdiction-aware accessAccount eligibility conditionsbKash, Nagad, Rocket policy contextData retention termsContact rights covered
db999 How Our Legal Terms Protect Your Account
ACCOUNT SECURITY TERMS

How We Handle Data, Cookies and Account Security

We collect only what we need to run your account and process payments. Cookie data is used for session management and fraud detection — not sold to third parties. Account security relies on OTP verification tied to your registered mobile number, which is also the number linked to your bKash, Nagad, or Rocket wallet. You can request a full account data summary or ask us to correct stored details at any time through the Help Centre.

Data Handling

We store your name, contact number, and linked wallet identifiers — bKash, Nagad, or Rocket — only as long as your account is active or legally required.

Cookie Policy

Cookies on db999 manage your login session and detect unusual access. You can clear cookies at any time; doing so will log you out of your current session.

Account Security

Every login uses OTP sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will freeze the account pending review.

Your Rights

You can request access to the data we hold, ask for corrections, or close your account entirely. Send the request through live chat or email with your account details.

LEGAL CONTACT PATHS

Reach Us on Policy and Account Questions

If you have a question about how a term applies to your account, or you need to request a data correction or access review, our support team handles policy queries directly. You can reach us through live chat, email, or via your account help centre. Bangladesh-based queries around bKash or Nagad transaction disputes are handled by the same team with the same response priority.

Live Chat Open the chat widget from any page inside your account. Policy and payment-related questions are routed to the right team without a separate form.
Email Support Send your legal or data query to our support email. Include your registered bKash or Nagad number so we can locate your account without delay.
Account Help Centre Log in and navigate to the Help section. From there you can submit a formal policy review request or dispute a transaction tied to your Rocket or bank detail.

Common Questions About Our Legal Terms

These questions cover the things most commonly asked about account eligibility, data rights, transaction disputes, and how our terms apply to players in Bangladesh who use bKash, Nagad, or Rocket.

Yes. Access depends on local law and your eligible region. It is your responsibility to check whether using this platform is permitted under the laws that apply to you.

Your wallet number is stored securely and used only for payment processing and verification. We do not share it with third parties outside of what payment processing requires.

Yes. Contact our support team via live chat or email with your account details and we will provide a summary of the data linked to your profile and wallet.

Log in and go to the Help Centre, then submit a transaction dispute with your transfer reference and the date. Our team will verify against the payment record and respond.

If any clause conflicts with a mandatory local legal requirement that applies to you in Bangladesh, that local requirement takes precedence. Contact us if you need clarification.

Updated terms are published on this page. Continuing to use your account after a change is posted means you accept the revised terms. Check this page periodically.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.