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Your db999 Account — What You Agree To

These terms set out how your db999 account works, what we expect from you, and what you can expect from us. Access and eligibility depend on your local law and the regions where db999 operates — read through before you open an account.

Account eligibility rulesbKash, Nagad, Rocket wallet conditionsAccount suspension and closure termsJurisdiction-dependent accessHow to contact us about these terms
db999 Your db999 Account — What You Agree To
ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

db999 applies account-level security measures to protect the information you provide during registration and wallet verification. We do not share your bKash, Nagad, or Rocket wallet details with third parties outside of payment processing. Your account data is stored under standard encryption practices and access is restricted to authorised personnel only.

Wallet Data Handling

The wallet number you provide for bKash, Nagad, or Rocket is used only for deposit matching and withdrawal verification. It is not stored publicly or shared outside payment processing.

Account Security Steps

Your account is protected by a one-time PIN sent to your registered mobile number at login. If you suspect unauthorised access, contact support immediately through live chat or email.

Data Retention Policy

We retain your account and transaction records for as long as your account is active and for a period afterward as required by applicable regulations in your eligible region.

Request and Correction Rights

You can request a summary of data we hold on your account by contacting support with your registered wallet number. Corrections to mismatched details are handled within a reasonable processing period.

TERMS CONTACT PATHS

Reach Us About These Terms

Live Chat Start a live chat session from your account dashboard. Our support team can clarify specific clauses, account restrictions, or wallet verification steps during chat hours.
Email Support Send a detailed query to our support address listed in your account profile. Include your registered bKash, Nagad, or Rocket wallet number so we can locate your account quickly.
Account Help Centre Log in and head to the Help section for written answers on account eligibility, wallet linking, suspension appeals, and what steps to follow when these terms affect your access.

Common Questions About These Terms

If something in these terms is unclear, the answers below cover the situations we hear about most. For anything not listed here, reach us via live chat or the account Help Centre.

Access depends on whether db999 operates in your eligible region under local law. These terms apply to all active accounts, but eligibility is your responsibility to confirm based on the laws where you are.

Your withdrawal access may be held until the name mismatch is resolved. Contact support with your registered wallet number and account details so we can run the verification check.

Yes, if we detect misuse, duplicate accounts, or activity that conflicts with these terms. We will notify you by email where possible, but immediate suspension may occur in serious cases.

We post the updated version on this page. If you keep using your account after an update goes live, that counts as acceptance. We recommend checking this page periodically.

Raise the concern through live chat or email before continuing to use the account. Continued account use after reading a clause means you accept it as written.

Contact support via email, include your registered bKash, Nagad, or Rocket wallet number, and request an account data summary. We will respond within a reasonable processing period.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.